I don’t hit the EPN blog that often.. and I should try harder. I saw that on January 13th, the posted Episode 11. I thought this was a good interview, since they addressed some of my ongoing issues with EPN. I appreciate that they acknowledged that they still need to improve in the customer service sector, and also that they’re aware of their issues with rolling out new code. Nothing like ‘new changes’ followed up by reporting issues, etc. A little unnerving, so I’m glad they they’re aware and plan to do better in 2011.